Business Challenges Managing Change
Told what’s changing. Not what it means for them.
Change rarely fails on the plan. It stalls when people are told what’s happening but never given space to work out what it means for them. We help teams find their footing again, and move forward together.
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“Since the restructure, everyone’s unsettled and it’s showing in the work.”
The work is changing faster than the people doing it were given time to.
It’s not just your organisation. People everywhere are tired of change.
Sources: Gartner research, 2022; Gallagher Employee Communications Report 2025 (2,000+ HR and communication leaders, 55 countries)
- 10
- planned changes the average employee went through in 2022, up from two in 2016.
- 38%
- of employees were willing to support enterprise change in 2022, down from 74% in 2016.
- 44%
- of HR and communication leaders rank change fatigue among the biggest barriers to their success.
What’s usually going on
Four patterns we see again and again.
The plan is usually sound. What’s missing is the time to make sense of it together. It usually shows up in one of these.
After a restructure
New reporting lines, new colleagues, sometimes fewer of them. People are unsure where they stand, and the team that exists on paper hasn’t formed in practice.
- Space to talk honestly about what has changed
- Roles and expectations the new team agrees together
- A shared experience that turns a group into a team
Lots of new starters
Growth, a merger or a new intake brings in people who don’t yet know each other or how things work. Induction gives them the facts, not how to work together.
- Induction that builds connection, not just information
- Teams that function from the first week
- A consistent experience across every cohort
Change fatigue
One change after another, and people have stopped believing the next one will be different. Energy drops and the best people start looking elsewhere.
- Support for the leaders holding the team steady
- Wellbeing work on stress and resilience
- Time out to reset before the next phase
Changing jobs without moving
AI and new systems have quietly rewritten what half the team does each day. Nobody announced it, so nobody talked about it, and people are working out what their job now is on their own.
- Space to say out loud what has actually changed
- Roles and expectations the team redraws together
- Leaders who can hold a team steady while the ground moves
Client story · Mercedes-AMG HPP
People come away with a focus to work on, and that learning translates back into the business for months afterwards.
Karl Wolff-White · HR & Learning and Development Manager, Mercedes-AMG High Performance Powertrains
For three years running, 150+ new starters a year, in three cohorts of 50, went through an induction we designed and delivered, so each cohort arrived as a connected team, not a list of names.
Read the full story: Mercedes-AMG High Performance Powertrains →How we help
Four ways in. The Diagnostic finds the right one.
From one leader holding a team steady, to a whole team rebuilding how it works.
Team Building
Experiential days and inductions that turn a changed group into a working team.
In person · Online · HybridExplore Team Building →Leaders holding steadyCoaching
One-to-one support for the people leading others through the change.
In person · OnlineExplore Coaching →When change takes its tollWellbeing
Talks and actor-led workshops on stress, resilience and uncertainty.
In person · Online · HybridExplore Wellbeing →A fresh start, testedBridge The Gap
Plan, budget, build and cross a 14-metre bridge over open water. A new team finds out how it works under pressure.
In person onlyExplore Bridge The Gap →
Insights
Why people resist change, and what helps them move with it.
What really drives change fatigue, and three ways to give people the space to make sense of what’s changing, with examples from Mercedes-AMG and Veolia.
Read the article →
Not sure where to start with the change? Let’s find out together.
45 minutes with our senior team. Tell us what’s changing and how the team is taking it, and your Team Snapshot follows within 48 hours.
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